Privacy Policy

Effective: September 26, 2025 | Updated: October 10, 2025

Introduction

Thank you for choosing Cleansly ("Cleansly", "we", "our", or "us"). This Privacy Policy

explains how we collect, use, share, and protect your personal information when you use our mobile application and website services (the "App").

1. Who We Are

Developer / Data Controller: Cleansly Inc.
Address: 219 N Center St, Mt Olive, NC 28365, USA
Support Email: info@cleanslyapp.com

2. Scope of This Policy

This Privacy Policy applies to all data collected through our mobile app, website, help center, and any forms that link to this policy. It does not apply to third-party websites or services we do not control.

3. Information We Collect

a) Information You Provide:

Account Data: Name, email, password (hashed), phone number, profile image,

and address

Service Content: Feedback, ratings, uploaded media (before/after photos),

support requests, and booking details

Payment Info: Payment method, billing address, and transaction IDs

(processed via Stripe; we do not store full credit card numbers)

b) Information Collected Automatically:

Device Info: IP address, device model, OS, language, app version, crash logs,

diagnostics, and usage stats

Location Data: Approximate or precise location, only if you allow access. Used

to match with providers or display services nearby

Identifiers: Mobile advertising ID, app instance ID (used for analytics, fraud

detection)

c) From Third Parties:

Authentication: Google/Apple may share basic profile data (name, email, auth

token)

Payments: Stripe or other payment providers share payment status and

refunds

SDKs & APIs: Services like Google Maps or Firebase may process technical

data when delivering features

We do not knowingly collect sensitive data like health, biometric, or government ID

info unless required and you opt in.

4. Why We Use Your Information

We use your data to:

Provide app functionality (account, bookings, messages, notifications)
Improve performance, troubleshoot, and analyze how users use the app
Communicate with you about orders, updates, or service messages
Prevent fraud, spam, or misuse
Comply with legal obligations (tax, accounting, recordkeeping)
Personalize your experience and offer suggestions or relevant ads (with your

consent)

5. Use of Location Data

Location access is OPTIONAL and only requested when needed for service

delivery

We use FOREGROUND location only (while app is actively in use)
Your location helps match you with nearby cleaners and improve address

accuracy

We do NOT track your location in the background or when the app is closed
Your location data is not stored long-term or sold to third parties
You can disable location access anytime in your device settings

6. Data Sharing

We do not sell your personal data. We may share your data only with:

Service providers who help us operate the app (under strict confidentiality)
Legal authorities, if required by law or subpoena
Business transfers, such as if Cleansly merges or is acquired
With your consent, such as when booking with a third-party service

7. SDKs & Technologies Used

We use the following third-party SDKs and APIs to provide app functionality:

Google Maps – Mapping and location-based features
Firebase – Authentication, database, crash reporting, analytics, push

notifications

Stripe – Secure payment processing
Flutter Framework – Cross-platform mobile app development

Each third-party service may collect limited technical or non-identifiable data

necessary to deliver their services.

8. Android Permissions We May Request

Location (Foreground Only): To find nearby cleaning services and improve

address accuracy. We DO NOT track your location in the background

Camera (Optional): For capturing before/after service photos when you

choose to document cleaning work

Photo Library Access (Limited): On Android 13+, we use the built-in Android

Photo Picker which does not require storage permissions. On older Android

versions, we request limited storage access only to upload photos you select

Push Notifications: For booking updates, service reminders, and important

communications

9. Data Retention

Account & Profile: As long as your account is active
Transactions: 7 years for tax and accounting purposes
Analytics & Diagnostics: 12 months, then deleted or anonymized

You may delete your account at any time (see Section 12).

10. Children's Privacy

This app is not directed at children under 13. If we learn that we collected information from a child, we will delete it. Parents may contact us at privacy@cleanslyapp.com.

11. Your Rights and Choices

You can:

Access or update your data via the app
Request correction or deletion
Withdraw consent at any time
Manage push notifications and ad preferences

If you live in a region with additional rights (like GDPR or CCPA), we honor those as

required.

12. Account and Data Deletion

In-app: Go to Profile → Account Actions → Delete Account and All Data
Web: Visit www.cleanslyapp.com/delete
Email: info@cleanslyapp.com

Deletion requests are processed within 7 business days.

13. Data Security

We use industry-standard security practices:

TLS/SSL encryption
Secure cloud storage
Role-based access control
Regular audits and updates

Despite this, no system is 100% secure.

14. International Transfers

Your data may be processed outside your country, including in the United States. We use appropriate safeguards when required by law.

15. Third-Party Links

Our app may link to other services (like map apps, payment providers). Their use of

your data is governed by their own privacy policies.

16. Changes to This Policy

We may update this Privacy Policy. When we do, the "Last Updated" date will change.

We may notify you via app or email if significant changes occur.

17. Contact Us

For questions or support, please contact:

Email: info@cleanslyapp.com
Address: Cleansly Inc., 219 N Center St, Mt Olive, NC 28365, USA

18. Google Play Data Safety Summary (Updated Oct 2025)

Data Collected:

Account Info: Name, email, phone number, address (required for account)
Service Data: Booking details, ratings, feedback, service history
Technical Data: Diagnostics, crash logs, device ID, app version
Location: Foreground location only - collected ONLY when app is actively in

use

Photos: User-selected images only via secure system picker (Android 13+) or

scoped storage (Android ≤12)

Data NOT Collected:

Background location tracking (we do NOT track when app is closed)
Full photo/video library access (removed in v1.2.0)
Financial information (Stripe handles payment securely)
Health, fitness, or biometric data
SMS, call logs, or contacts
Sensitive personal information

Security Practices:

All data encrypted in transit using TLS/SSL encryption
Data encrypted at rest in secure cloud storage (Firebase)
No cleartext HTTP traﬃc (enforced in app configuration)

User Controls:

Data deletion: Available via in-app settings or email request (processed within

7 days)

Permission management: All permissions can be revoked in device settings
Account deletion: Permanently removes all associated data

Data Sharing:

NO data is sold to third parties
Shared only with essential service providers (Firebase, Google Maps, Stripe)

under strict confidentiality agreements

19. Recent Privacy Updates (October 2025)

We have enhanced your privacy protection:

✅ Removed broad photo/video storage permissions - Now using Android Photo

Picker (Android 13+) - you choose exactly which photos to share

✅ Disabled background location tracking - We only access your location when the

app is actively in use

✅ Enhanced data security - Updated to latest Android security standards (SDK 35)

✅ Improved transparency - Clearer permission explanations when requested

These changes ensure full compliance with Google Play privacy policies while giving you more control over your data.

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